Terms and Conditions


Australian Capital Territory concessions and support programs for residential customers

ACT Concessions are funded by the ACT Revenue Office. They are responsible for determining the concession amounts, eligibility criteria and overall operation of the programs. We administer electricity specific programs on their behalf. Details of these programs can be found below. In addition to the below, you may be eligible for other support programs available in the ACT, check out the ACT Revenue Office website for more detail.

Rebate name and overview
Rebate amount
Eligibility criteria
How to apply

Combined Utilities Concession

Winter rate (1 June to 31 October) – 357.843 cents per day
Summer rate (1 November to 31 May) – 95.519 cents per day

To be eligible for this concession you must:

  • Be listed on the account (and invoice)
  • Apply only for your sole or principle place of residence (which should match the address linked to your concession card) ; and
  • Hold one of the following concession cards:
    • Centrelink Pensioner Concession Card (PCC).
    • Centrelink Low Income Health Care Card (HCC).
    • Veteran’s Affairs Pensioner Concession Card or Gold Card Holders (Prisoner of War, War Widow or Totally Permanently Incapacitated (TPI) Embossed).
    • ACT Services Access Card.

If you are a new customer looking to join Nectr you can provide your register your concession within our online sign-up. For those already members of the Nectr tribe, give us a call or shoot us through an email and we will help you get registered.

Life Support Rebate


The following electrically-operated life-support equipment entitles the applicant to an electricity life-support rebate:

  • dialysis machine
  • oxygen concentrator
  • respirator
  • CPAP regulator
  • longstay life support
  • nebuliser
  • LS reference
  • TPN device
  • other apparatus subject to approval.

To apply for this concession you will need a medical confirmation form signed by your medical practitioner. Reach out to us for a copy of this form.

Need further support?

If you are still having trouble in finding what you are looking for on Energy Concessions for ACT customers, you can always contact us using one of the methods below, and we will be sure to help you.

Call us

1300 111 211

Business hours
(Mon-Fri 9am -5pm)

Online form

Fill in the form on our contact us page

contact us page

Mail us

PO Box 1957
North Sydney
NSW 2059

Nectr Energy

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