Terms and Conditions

Assistance:

Energy Concessions for NSW customers

The Commonwealth and New South Wales Governments provide support for residential electricity customers in order to help them manage their energy consumption within their home.

Each concession has different eligibility criteria, and, in some cases, you may be eligible for multiple concessions. We have compiled a list of the main ones below, however, we recommend that you visit the New South Wales Government’s Energy Saver Website for more information.
If you wish to get more information on available concessions in languages other than English, please visit the Rebates and discounts on the Energy Saver Website to access this information in different languages.

Rebate name and overview
Rebate amount
Eligibility criteria
How to apply

Low Income Household Rebate
This Rebate helps people with eligible concession cards issued by the Commonwealth Department of Human Services or the Department of Veterans’ Affairs pay their electricity bill.

Find out more

$285 (ex GST) per year calculated daily at a rate of $0.7808 (ex GST) per day

  • NSW resident
  • Account holder
  • Holds one of the following cards:
    • Department of Human Services or Veteran Affairs Pensioner Concession Card
    • Department of Human Services Health Care Card
    • Department of Veterans’ Affairs Gold Card – (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

Email us at hello@nectr.com.au or call us on 1300 111 211.

Family Energy Rebate
The Family Energy Rebate helps eligible NSW households with dependent children cover the costs of their energy bills.

Find out more

Up to $180 (ex GST) per year annual payment.

$20 (ex GST) per year annual payment, if you also receive the Low Income Household Rebate.

  • NSW resident
  • be the account holder
  • be the recipient of the Family Tax Benefit (FTB) for the previous financial year

Apply online through Service NSW or download the application form. You will need to reapply each year.

Medical Energy Rebate
The Medical Energy Rebate helps eligible customers pay their electricity bill if either they or someone living with them has an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold).

Find out more

$285 (ex GST) per year calculated daily at a rate of $0.7808 (ex GST) per day

  • NSW resident
  • Account holder
  • An inability to self-regulate body temperature
  • Has been assessed by a registered Medical Practitioner as meeting at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition
  • Holds one of the following cards:
    • Department of Human Services or Veteran Affairs Pensioner Concession Card
    • Department of Human Services Health Care Card
    • Department of Veterans’ Affairs Gold Card – (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

Download the NSW Medical Energy Rebate PDF form

Complete all the details, including your Medical Practitioner’s information.

Email the completed form to hello@nectr.com.au.

Find more details via Service NSW

Life Support Rebate
The Life Support Rebate helps people pay their electricity bills if they are required, or have someone living with them who is required, to use approved energy-intensive equipment at home.

It is important that Nectr is aware that a person at your premises requires life support.Please contact us to complete a Medical Information Form to register your premises

Find out more

Varies based on type of machine used.

  • NSW resident
  • Customers who use, or have a member of their household who uses, medical equipment at home that is necessary to sustain life.

Download the NSW Life Support Energy Rebate PDF form

Complete all the details, including your Medical Practitioner’s information.

Email the completed form to hello@nectr.com.au.

Find out more details via Service NSW

Energy Accounts Payment Assistance (EAPA) Vouchers

Find out more

$50 (ex GST) per voucher

For information, please visit the Department of Planning and Environment website.

Applications are made through an EAPA Provider.

Before contacting an EAPA Provider, please phone us on 1300 111 211. Nectr may be able to offer you a payment plan and advise on other forms of financial assistance.
Note: If you are referred to an EAPA provider you will need to provide them a copy of the bill for which you are seeking assistance. List of providers can be found here.

Need further support?

If you are still having trouble in finding what you are looking for on Energy Concessions for NSW customers, you can always contact us using one of the methods below, and we will be sure to help you.

Call us

1300 111 211

Business hours
(Mon-Fri 9am -5pm)

Online form

Fill in the form on our contact us page

contact us page

Mail us

PO Box 1957
North Sydney
NSW 2059

Nectr Energy

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