Terms and Conditions


Energy Concessions for QLD customers

Each concession has different eligibility criteria, and, in some cases, you may be eligible for multiple concessions. We have compiled a list of the main concessions below for Queensland customers; however, we do recommend that you visit the Queensland Government’s Concessions Website for further information on this.

If you wish to get more information on available concessions in languages other than English, please visit the Rebates and discounts on the Queensland Government website to access this information in different languages.

Rebate name and overview
Rebate amount
Eligibility criteria
How to apply

Electricity Rebate
This Rebate helps people with eligible concession cards issued by the Commonwealth Department of Human Services, the Department of Veterans’ Affairs, or the Queensland Government pay their electricity bill.

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$372.20 (inc GST) per year calculated daily at a rate of $0.9279 (ex GST) per day

  • QLD resident
  • Account holder
  • Holds one of the following cards:
    • Department of Human Services or Veteran Affairs Pensioner Concession Card
    • Department of Human Services Health Care Card
    • Department of Veterans’ Affairs Gold Card – (for recipients of War Widow or War Widower or Totally and Permanently Incapacitated rate pensions)
    • Queensland Seniors Card
    • ImmiCard
  • Only live with the following:
    • Your spouse
    • Other concession card holders
    • Dependents
    • Carers who do not pay rent
    • Individuals in receipt of income support who do not pay rent.

Email us at hello@nectr.com.au or call us on 1300 111 211.

Medical Cooling and Heating Electricity Concession Scheme
The Medical Cooling and Heating Electricity Concession Scheme helps eligible customers pay their electricity bill if they have an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold).

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$372.21 (inc GST) per year, paid quarterly at a rate of $85.22 (inc GST)

  • QLD resident
  • Have a qualifying medical condition including:
    • Multiple sclerosis
    • Autonomic system dysfunction
    • Loss of skin integrity or sweating capacity
    • severe compromise of functioning such as mobility at extremes of environmental temperature
    • hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications
  • Rebate must be for your primary place of residence
  • hold a current Pensioner Concession Card or a current Health Care Card and be financially responsible for paying the electricity bill.

Electricity Life Support
An electricity life support concession for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

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Varies based on machine used

Home Energy Emergency Assistance Scheme

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  • Be part of Nectr’s hardship program, or on a payment plan, and
  • Hold a current concession card, or
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners.

Email us at hello@nectr.com.au or call us on 1300 111 211.

Need further support?

If you are still having trouble in finding what you are looking for on Energy Concessions for QLD customers, you can always contact us using one of the methods below, and we will be sure to help you.

Call us

1300 111 211

Business hours
(Mon-Fri 9am -5pm)

Online form

Fill in the form on our contact us page

contact us page

Mail us

PO Box 1957
North Sydney
NSW 2059

Nectr Energy

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