Terms and Conditions

Assistance:

Concessions for SA electricity customers

Each concession has different eligibility criteria and, in some cases, you may be eligible for multiple concessions. We’ve compiled a list of the main ones below but recommend you visit the South Australian Government’s Energy Bill Concessions website for more information.

If you wish to get more information on available concessions in languages other than English, please visit the Rebates and discounts on the South Australian Government’s Energy Bill Concessions website to access this information in different languages.

Rebate name and overview
Rebate amount
Eligibility criteria
How to apply

Energy Concession
Eligible South Australians on low or fixed incomes can apply for help with the cost of energy bills for their principal place of residence

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$263.15 (ex GST) per year or $0.72 (ex GST) per day

For Eligibility, please refer to the South Australian Government website

For information on applying, please refer to the South Australian Government website or call the Concessions SA Hotline on 1800 307 758.

Medical Heating and Cooling Concession
This concession helps eligible South Australians with their energy bills if they require heating or cooling for medical purposes.

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$263.15 (ex GST) per year or $0.72 (ex GST) per day

For Eligibility, please refer to the South Australian Government website

For information on applying, please refer to the South Australian Government website or call the Concessions SA Hotline on 1300 735 350.

Emergency Electricity Payment Scheme (EEPS)
You may be able to access this payment if you are experiencing significant financial difficulties or if you’re at risk of electricity disconnection. You can only apply once every three years through a financial counsellor.

Find out more

For eligibility, please refer to the South Australian Government website

For information on applying, please refer to the South Australian Government website or call the National Debt Hotline on 1800 007 007

Need further support?

If you are still having trouble in finding what you are looking for on Energy Concessions for SA customers, you can always contact us using one of the methods below, and we will be sure to help you.

Call us

1300 111 211

Business hours
(Mon-Fri 9am -5pm)

Online form

Fill in the form on our contact us page

contact us page

Mail us

PO Box 1957
North Sydney
NSW 2059

Nectr Energy

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