Terms and Conditions

Assistance:

Concessions for TAS electricity customers

Each concession has different eligibility criteria and, in some cases, you may be eligible for multiple concessions. We’ve compiled a list of the main ones below but recommend you visit the Tasmanian Government Concessions website for more information.

If you wish to get more information on available concessions in languages other than English, please visit the Rebates and discounts on the Tasmanian Government Concessions website to access this information in different languages.

Rebate name and overview
Rebate amount
Eligibility criteria
How to apply

Annual Electricity Concession
The annual electricity concession provides a daily discount to eligible customers as a cents per day rate.

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172.434 cents per day (GST inclusive).

  • Must hold one of the following cards:
    • Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs
    • Health Care Card – issued by Centrelink
    • ImmiCard (Bridging Visa E) – issued by Department of Immigration and Border Security
  • The concession card name must match the name of the electricity account holder.
  • The concession recipient must be responsible for the payment of the electricity account.
  • Concession is only available for the principal place of residence.
  • The electricity account must be billed at a general domestic tariff rate or its equivalent.

Download and complete the Annual electricity concession application form.

Post the completed form to:

Nectr
Customer Operations
PO Box 1957
North Sydney NSW 2059

Energy Bill Relief Fund
The Tasmanian and Australian Governments have partnered to deliver cost-of-living relief through lower energy bills through the Energy Bill Relief Fund.

Find out more

$250 of electricity bill rebates per year over two years. The rebates will be applied from 1 July 2023 and are two separate bill discounts of $125, applied in the first and fourth quarter of each year.

Electricity account holder must, as at 1 July in the relevant year, be a recipient or holder of:

  • Services Australia or Department of Veterans’ Affairs (DVA) Pensioner Concession Card
  • Health Care Card (including Low Income Health Care Card)
  • DVA Gold Card
  • Services Australia or Department of Veterans’ Affairs (DVA)
  • Commonwealth Seniors Health Card
  • Family Tax Benefit (FTB) A and B
  • Carer Allowance.

Email us at hello@nectr.com.au
or call us on 1300 111 211.

Heating Allowance
This is available to eligible pensioners living in Tasmania to help with heating costs.

Find out more

$56 per year split into two payments of $28 on 15 May and 15 September.

  • Eligibility is means tested and successful applicants do not need to re-apply each year.
  • The allowance is available to people who hold a Services Australia or DVA Pensioner Concession Card and receive any of the following:
    • Age Pension
    • Carer Payment
    • Disability Support Pension (DSP)
    • Parenting Payment, or
    • Service Pension

Apply via the DPAC website by completing an online Heating Allowance Application Form.

Life Support Concession
The life support concession is a daily discount to eligible customers who use an approved life support system or who live with someone who uses one in their main home.

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Varies based on type of machine used

Customers who use, or have a member of their household who uses, medical equipment at home that is necessary to sustain life.

Download and complete the Life Support Concession Form, including your Medical practitioner details.

Post the completed form to:

Nectr
Customer Operations
PO Box 1957
North Sydney NSW 2059

Medical cooling or heating concession
The medical cooling or heating concession is a daily discount to eligible customers who have, or who live with a person who has, a medical condition that requires the cooling or heating of their main home to manage that medical condition.

Find out more

51.648 cents per day (GST Inclusive)

To be eligible, customers must:

  • Be a resident of Tasmania.
  • Be the electricity account holder.
  • Reside at the address on the application form, which must be the applicant’s principal residence that requires cooling or heating to manage their medical condition.
  • Hold a current Pensioner Concession Card (issued by Centrelink or the Department of Veterans Affairs) or a current Health Care Card (issued by Centrelink).
  • Have or live with a person with a qualifying medical condition requiring cooling or heating to stop their symptoms from worsening significantly.
  • Provide certification from their medical specialist or general practitioner that the medical condition is significantly worsened by extremes in cold or hot temperatures.

Download and complete the Medical Cooling or Heating Concession form, including your Medical practitioner details.

Post the completed form to:

Nectr
Customer Operations
PO Box 1957
North Sydney NSW 2059

Need further support?

If you are still having trouble in finding what you are looking for on Energy Concessions for TAS customers, you can always contact us using one of the methods below, and we will be sure to help you.

Call us

1300 111 211

Business hours
(Mon-Fri 9am -5pm)

Online form

Fill in the form on our contact us page

contact us page

Mail us

PO Box 1957
North Sydney
NSW 2059

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