Flood Events in NSW & QLD

Here at Nectr, our thoughts go out to all family members, customers, and communities in New South Wales & Queensland that have recently been affected by flood events. 

Ultimately, your two most important considerations during this time include your family’s safety and wellbeing, and knowing what support is available. We have compiled a list of support and contact details within the areas that Nectr services to assist.

Your local energy distributor contacts

Ausgrid (Inner, northern and eastern metropolitan Sydney)

Website: https://www.ausgrid.com.au/Outages
Power outage, hazard or emergency: 13 13 88 (24/7)
General enquiries: 13 13 65 (Mon 09:00 – Friday 16:30)

Endeavour Energy (Southern and western metropolitan Sydney and surrounds, including Blue Mountains and the Illawarra region)

Website: https://www.endeavourenergy.com.au/news/major-incident-updates/returning-home-after-a-flood
Power outage, hazard or emergency:
131 003
General enquiries: 133 718 

Essential Energy (Country & regional NSW)

Website: https://www.essentialenergy.com.au/our-network/floods
Power outage, hazard or emergency: 13 20 80
General enquiries: 13 23 91

Energex (Brisbane, Gold Coast, Sunshine Coast and surrounds)

Website: https://www.energex.com.au/home/power-outages/restoring-your-power
Power outage, hazard or emergency: 13 62 62
General enquiries: 13 12 53

Nectr Customer Care

If you’re experiencing hardship due to the floods and need to talk to us about your account, then please don’t hesitate to reach out. Our main priority is to support you during this time of need.

Ways we can help

  • General account enquiries and assistance
  • Assistance on outstanding payments
  • Development of a strategy for you/your family’s personal situation

You can reach out to us via email at hello@nectr.com.au, by phone at 1300 111 211, or on any of our social media channels (Facebook & Instagram.)

How can others help those affected by the floods?

Here’s a list of some ways you can help our fellow Aussies, whether it be through contributing to flood appeals, donating general items or volunteering.

1. The Salvation Army

The salvation army is accepting donations and is aiming to raise AU$10 million for the flood appeal.

You can donate here: https://www.salvationarmy.org.au/donate/make-a-donation/donate-online/?appeal=2022floodappealhp

2. The Australian Red Cross Appeal

The Australian Red Cross appeal aims to drive individual donations of AU$60 and above to help reconnect families.

You can donate here: https://www.redcross.org.au/floodsappeal/

3. GIVIT Organisation

The GIVIT organisation ensures donated goods (such as hygiene products) are managed and sent to locations that need it the most. Over 75,000 items have already been collected for the cause.

You can donate items here: https://www.givit.org.au/storms-and-flooding?page=1&appeals=223

4. Queensland FES & NSW SES

If you’d like to volunteer and sign up to emergency services in each state, then you can via the following links:

NSW: https://www.ses.nsw.gov.au/volunteer/
QLD: https://www.qfes.qld.gov.au/careers-and-volunteering/community-volunteers

5. Save the Children

Save the children responds to establishing child friendly spaces in evacuation centres and ensuring that all their needs are met.

You can donate to the cause here: https://www.savethechildren.org.au/

Other assistance

If you are aware of other assistance or appeals available, please feel free to let us know via our social media channels