Complaints Handling Policy

We aim to provide excellent customer service. The success of our business depends on our customers having a positive experience. You may complain about any aspect of our service or the complaints handling process itself. We welcome complaints as we see them as an opportunity to learn and improve. If you do lodge a complaint, expect a quick and comprehensive response.

To lodge a complaint or to learn more about our Complaints Handling Policy and Procedure, please download the document.