FAQs

There will be no material impact if the electricity load changes during the PPA contract term.

Many commercial and industrial businesses perform very energy intensive operations and/or have limited space to install enough panels to meet their full energy needs. You are likely to find that your solar panels only meet part of your daily energy needs, in which case the remaining balance of your load will benefit from being on the PPA. In addition, the LGCs you receive through the PPA can help go towards the portion of your energy not supplied the PPA. You can elect whatever portion of your load you would like supplied through a PPA.

The Commonwealth and Queensland Governments provide support for residential electricity customers to help them manage their consumption.

Click the link below to view the energy concessions currently available to QLD customers:

Energy Concessions QLD

The Commonwealth and New South Wales Governments provide support for residential electricity customers to help manage their consumption.

Click the link below to view the energy concessions currently available to NSW customers:

Energy Concessions NSW

The timeframes for installation depend on several factors – for a new connection it is usually 6 business days, and for existing or connection alternation it is 15 business days from receiving your request to install the meter. For more information click here

How do I submit a self-meter read?

You can submit a self-meter read by simply following the instructions on the Nectr app. Alternatively, we have also written a guide to help you make a self-meter read.

Unfortunately, only the primary account holder can be on the bill. However, this may change at some point in the future, and if it does, we will be sure to let you know.

To sign up to Nectr, you will need a valid Australian Passport, Australian Drivers licence, or a Medicare card.

There are a few reasons behind Nectr’s policy of only accepting credit card or direct debit payments. Nectr is a digital company and digital bill payments are a part of our structure. Digital payments are faster and more convenient, which allows you to know exactly when your payments will be transferred. It also eliminates any possibility of cheques or cash getting lost in the post, or the likelihood of bills being paid late due to slow delivery times.

No. Nectr only accepts Visa or Master Card.  
Nectr does not charge any credit card handling fees, however, you may incur fees from your bank. 

Privacy is of paramount importance to us at Nectr. We comply with the Privacy Act and the Australian Privacy Principles, and we have a comprehensive Privacy and Credit Reporting Policy you can access here. 

There are various companies who offer more information on your credit file, including Equifax. You can also reach out to your bank who may guide you with the right process to avail yourself of one.

A smart meter (also known as a digital meter) digitally measures your energy use. A smart meter measures when and how much electricity is used at your premises. It then sends this information back to your energy retailer remotely, without your meter being manually read by a meter reader.

For us to be able to adjust your bill before we issue it, your self-meter read has to be submitted within your billing window. However, if you have done it within a certain time, we may be able to reissue your bill. If you do think that there may be a discrepancy with your bill, please contact us by emailing the Nectr Customer Care team at hello@nectr.com.au 

For us to be able to adjust your bill before we issue it, your self-meter read has to be submitted within your billing window. However, if you have done it within a certain time, we may be able to reissue your bill. If you do think that there may be a discrepancy with your bill, please contact us by emailing the Nectr Customer Care team at hello@nectr.com.au 

There may be a few reasons why your bills seem to go up and down so much. Depending on the time of year and the weather, you may be using heating or cooling appliances more frequently. Additionally, older appliances are less energy efficient, so it may be beneficial to upgrade to something more modern.    

Additionally, if you have an interval meter which is only read every three months (or so), you may occasionally experience ‘catch-up bills’ that help adjust estimated meter reads. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

The most common reason that people believe that they may be charged too much, is that they have an interval meter. Every three months (or so) your energy distributor sends someone to read your meter. They send that information to us, and based on that, we estimate your usage. You are able to perform a self-meter read to help us get more accurate information, and if we have been charging you too much, we will credit your account with the balance. 

You can submit a self-meter read by simply following the instructions on the Nectr app. Alternatively, we have also written a guide to help you make a self-meter read. 

Your meter could possibly be faulty. However, getting someone out to check it isn’t cheap, and if someone is sent out, you will be charged.  

To avoid any unnecessary costs, there are a few things you can do to help determine if your meter may actually be faulty. If you have a basic meter, send us a self-meter read. You can learn how to perform a simple self-meter read by following the instructions on the Nectr app, or on the Nectr website. We can send someone to perform a manual read for you, but you should be aware that this is not free. 

Basic meters are replaced after every ten years, so it is possible that your meter is due to be replaced. Smart meters, which provide much more accurate readings, are only replaced every five years.  

Nectr does not perform meter reads. Your electricity distributer owns all of the cables, poles, meters, etc., that are involved with the delivery of your electricity. They are also the ones responsible for checking, reading, repairing, and replacing the associated hardware, and are the ones who perform meter reads, which they then pass onto Nectr. 

Estimated bills are usually due to interval meters 

For us to get a reading from someone with an interval meter, a meter reader needs to visit your premises in person, to look at your meter and take a reading. Because this is such an involved process, interval meters are only read every three months (or so), and your electricity usage is estimated based on previous readings. 

If the meter at your premises has not been active for a period of 30 days (or around four and a half weeks), a technician will need to visit in person to perform a visual site inspection.  
During a visual site inspection, the technician will attend your property to assess any risks to safety, the age of the equipment, whether the equipment has experienced any deterioration or corrosion, to check if there is any evidence of tampering, or if there are any other forms of damage.  

Each state has slightly different inactive period requirements, however, we will let you know if an inspection is required.

Your NMI (national meter identifier) is a unique 10 digit number. Sometimes that ‘number’ may start with one or two letters, and sometimes, there may be an additional number at the end. If you have an eleventh number on your NMI, don’t worry. It is only used for data entry purposes on computer systems and isn’t required for what we need.

You can submit a self-meter read by simply following the instructions on the Nectr app. Alternatively, we have also written a guide to help you make a self-meter read. 

The frequency of a meter read will depend on what type of meter your residence has. There are three main types:

Basic meter

A basic meter requires a meter reader to physically come to your property and record your usage. As a basic meter can’t discern when the electricity has been used, customers are charged the same rate regardless of how much energy has been used. A meter reader will manually read your usage every 2-3 months.

Interval meter

An interval meter (also known as a time of use meter) records your electricity usage every 30 minutes. This means energy retailers can charge you different rates depending on the time of the day you use electricity. A meter reader is still required to communicate your data to your provider every 2-3 months.

Smart meter

Smart meters (commonly known as digital meters) also record your electricity usage every 30 minutes, allowing you to be charged different rates at different times of the day. The difference between an interval meter and a smart meter is that a smart meter's data can be read remotely and uploaded directly to the provider daily.

We are able to get you connected on the same day you sign up - IF you complete your sign-up before the cut-off time. Otherwise, we can connect your electricity the next business day. 

The sign-up cut-off times vary by state: 
ACT – 1pm 
NSW – 2pm 
QLD – 12pm 
SA – 2pm 

Nectr covers any moving-out and moving-in fees when you move your Nectr electricity account to a new address.

You will need to call us on 1300 111 211 or email us at hello@nectr.com.au. We will need to verify few details before we proceed with the disconnection request.

Urgent electricity connections are dependent on various factors such as when you have called us, what time in the day you want the connection, which state you are calling from to name a few. We always try to fulfil your request and encourage you to call us on 1300 111 211 for urgent request.

If you’re transferring your energy from one provider over to Nectr, the process takes two days. However, if you’re moving into a place, your account will be active from the day you choose to get your power connected. 

To choose a connection date, just send an email to hello@nectr.com.au, and tell us what date you’d like to get connected. Alternatively, you can simply use the ‘contact us’ function on the Nectr app to tell us.  

Please note that connection times are limited to weekdays during business hours (i.e., Monday to Friday, 9am to 5pm).

Urgent electricity connections are dependent on various factors such as when you have called us, what time in the day you want the connection, which state you are calling from to name a few. We always try to fulfil your request and encourage you to call us on 1300 111 211 for urgent request.

When you move to your new home you are required to nominate a date when you want the lights turned on at your new property. Nectr usually requires at least 2 business days notice to turn the light on however in some instances we can offer a same day connection if you have a smart meter and submit your request before noon on a business day.

Nectr offers Free standard electricity connection to a residential meter  on a residential plan at your new address where you have requested a new connection. Additional charges may apply for out of hours or urgent requests. Charges will differ depending on your network. Disconnection fees apply to existing customers who are moving out of their property. Additional charges may apply for urgent requests. View our list of fees and charges by network.

If you need to change your move-in date, just send an email to hello@nectr.com.au, and tell us what date you’d like to change your move in to. Alternatively, you can simply use the ‘contact us’ function on the Nectr app to tell us. 

Nectr does not charge any additional fees for connections or disconnections.  

However, you may be charged a fee by your distributor and/or meter provider, if you have been disconnected when you move out of your property. These fees are associated with the cost of having a meter reader attend the premises and obtaining a read to close your account    

It is important to schedule a disconnection sooner rather than later, as you will incur a fixed network service charge (usually around $1 a day) for each day you are connected to the energy grid. This fee applies regardless of whether or not you actually use any electricity. 

No, you don’t necessarily need to be at home for your electricity to be connected. However, for us to connect your electricity, we will need access to your meter. This means that any gates or doors leading to the meter need to be unlocked, the meter needs to be clear of vegetation growth, and any dogs you own need to be restrained or kept inside your house.

Since our staff and e-meter readers work Monday to Friday, our connection times are limited to business hours on those days. 

To ensure that the required processes are completed properly for your connection, several things need to have been done before a certain time of day. So, to ensure that your connection goes smoothly, if you don’t submit your request before 12pm (Midday), the earliest that you can get connected is the following day.

No. When you sign up to Nectr, we’ll take care of all of the processes involved with transferring you across from your previous retailer.

If you’re transferring your energy from one provider over to Nectr, the process takes two days. However, if you’re moving into a place, your account will be active from the day you choose to get your power connected. 

If you are an existing customer , you can move online  via our website by following simple prompts using the online form. You can choose to disconnect electricity from your current property and choose a new date for connection for the new property. We recommend leaving the lights on for at least 3 business days after moving out just in case you or the rental agent need access to anything which requires an electricity connection.

If you are a new customer and moving into a new property that requires a new connection, we will need you to complete your online application, choose a connection date and provide us with all information requested on the online form . You will need to call your existing provider should you wish to disconnect your electricity from the property you are moving from.

You can find out your energy distribution network by checking on your energy bill, or by contacting your retailer at hello@nectr.com.au.

You can also check out your relevant distribution network coverage areas by visiting their websites:

ACT:

• Evoenergy

New South Wales:

• Ausgrid
• Endeavour Energy
• Essential Energy

Queensland:

• Energex

South Australia:

• South Australia Power Networks (SA SAPN)

Victoria:

• Jemena
• Citipower
• United Energy
• Ausnet
• Powercor

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

If you need to change your move-in date, just send an email to hello@nectr.com.au, and tell us what date you’d like to change your move in to. Alternatively, you can simply use the ‘contact us’ function on the Nectr app to tell us. 

If you’re considering changing your mind, please get in contact with the Nectr Customer Care team, and we can help you with everything. 

When you sign up, we will verify all the details we ask you to provide. Then, we take care of the market transaction from your previous retailer. You will receive a final bill from your previous retailer, and then, one month after we transfer you across to Nectr, you will receive a bill from us. 

Nectr supplies electricity to residential customers in New South Wales, Southeast Queensland, Victoria, Australian Capital Territory and South Australia.

‘The grid’ is a shorthand term for the ‘electrical grid’ or ‘power grid’, which is the larger interconnected network for delivering electricity from the various points of energy generation to the point of use.

In some countries, there is a single ‘national grid’, but due to Australia’s large geographical size, there is no one single grid. However, there is a grid that runs along Australia’s east coast, from Queensland, through New South Wales and Victoria, and into South Australia, that is also connected to Tasmania via an underwater cable.

Yes. We’ve been working to improve its accuracy and it will return soon. 

The simplest way, is by using the Nectr app or visiting the Nectr website to log into your Nectr Hive account, then follow the instructions for adding a new concession card. If you’ve tried using the app and the website but you’re still having trouble, please reach out to the Nectr Customer Care team by emailing hello@nectr.com.au. 

Yes. Get in touch with the Nectr Customer Care team by emailing hello@nectr.com.au, and let us know that you’d like to delay or reschedule your payment date, and we can work with you to change your - payment date.

Yes. We’ve been working to improve its accuracy and it will return soon. 

Different kinds of meters were giving inaccurate usage statistics, so to avoid misleading people, we took it off the app. However, because usage is a commonly requested feature, we have been working hard on fixing it, and it will be returning to the Nectr app soon. 

There are many things that you can do when you download the Nectr app, such as: 

• See your usage. 
• See your current balance. 
• Pay your bill. 
• Submit a self-meter read. 
• Refer a friend to earn a bill credit. 
• Contact Nectr. 
• See your previous bills. 
• Download your previous bills. 
• See your transaction history. 
• Manage your payments. 
• Manage your contact details. 
• Change your log in password. 
• Set up your notification centre. 
• Chat with a member of the Nectr support team. 
• See your energy flow (if you have a solar battery). 
• View your current plan. 
• See when plan ends 
• Read Nectr’s FAQs. 
• Access helpful info like payment and billing options, instructions on how to submit a self-meter read, details on the rebates, grants, and incentives you may be eligible for, and more.  

If you’ve tried deleting the app and re-installing it, but still can’t log into the Nectr app, get in touch with the Nectr Customer Care team by emailing hello@nectr.com.au and we can reset your password. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

The simplest way to see your power usage is with the Nectr app. When you download the Nectr app, you can view the PowerFlow dashboard, see your previous bills, refer a friend to Nectr, and more.  

When you download the Nectr app, you’ll be able to see the date that your bills are due. And when you learn the date that your bill is due last month, you’ll now know the date that your bill is due this month, and next month, and every subsequent month as your Nectr bill is due on the same date every month! 
Though if you’d prefer to be reminded each month of when it’s due, open the settings on your phone, and make sure that your Nectr app notifications are active. 

You don’t have to wait for your current contract to end before changing to Nectr. You can change retailers free of charge, anytime, and benefit from new rates in as little as two days.  

You will, however, still receive a final bill from your current energy provider for any electricity you have used since receiving your last bill. 

On the final bill from your previous retailer, they should provide you with a reversal of charges and then credit your bank account with the balance. If they don’t, you will have to get in contact with them. 

If you've just renewed your Nectr plan, you don’t have to do anything. We’ll take care of everything, so at the end of your fixed benefit period, you will automatically move across onto our Hive Saver plan, which has no lock in contracts and no exit fees.

Once you’ve signed up to Nectr – we'll take care of everything else. If we require anything else from you, we will be in touch to let you know.

Five weeks before the end of your - existing contract, Nectr will be in contact with you to offer you great new rates on a new plan. You’ll automatically be transferred to the new plan for another 12 months. If you wish to discuss your new plan you can email us at hello@nectr.com.au

Your electricity rates will change at the end of your 12-month fixed benefit period. Until then, your rates are locked in at the price you signed up for.  

Five weeks before the end of your fixed benefit period, we will reach out to you and offer you great new rates on our Hive Saver plan (exclusive to customers who have been with Nectr for 12 months).

Yes. When you sign up with Nectr, your rates are locked in for 12 months. Your bills may go up and down due to the amount of electricity you use, but the rate we charge you for your electricity will never change. 

When you download the Nectr app, you’ll be able to see the date that your bills are due. And when you learn the date that your bill is due last month, you’ll now know the date that your bill is due this month, and next month, and every subsequent month as your Nectr bill is due on the same date every month! 
Though if you’d prefer to be reminded each month of when it’s due, open the settings on your phone, and make sure that your Nectr app notifications are active. 

There could be a number of reasons why you have received a higher-than-expected bill. 

Those reasons could be practical and incorporate instances where there have been more people than usual visiting your premises and using more electricity. Or you may be doing home renovations where power tools are using extra electricity. The weather may have recently changed, and you have been using extra power to heat or cool your place to a more comfortable temperature. You should also know that older appliances are less energy efficient and drain more power when they are in use.  

Alternatively, you may not have had a meter read recently, and your bill has been estimated from previous years’ power usage. Or you may have been undercharged in previous bills, and this bill is a ‘catch up’ bill. Finally, there is a possibility that the amount owed is due to an unpaid amount from your previous bill.  

There are a few factors that may have caused your first bill to be higher than expected. However, the most likely reason is that you are probably using an interval meter.  

For us to get a reading from someone with an interval meter, a meter reader needs to visit your premises in person, to look at your meter and take a reading. Because this is such an involved process, basic meters are only read every three months (or so), and your electricity usage is estimated based on previous readings.  

Alternatively, your first bill may appear to be high, because you have transferred to Nectr on an estimate.  

No. Nectr bills monthly so you can have better control over your electricity usage, and by paying smaller monthly bills, you can more effectively manage your budget and avoid any unexpected quarterly bills.

If you’re considering changing your mind, please get in contact with the Nectr Customer Care team, and we can help you with everything. 

Your welcome pack will be sent one business day after your successful application. Then, one business day later, your cooling off period begins

Your welcome pack will be emailed to you within one business day of your successful application. However, if you’re not successful with your application, we will also email within one business day, to inform you of this outcome. 

If you have solar panels installed and your home generates more solar power than your home uses, you can save money on your electricity bills – or even make money – by sending the leftover solar power back into the grid.

A feed-in tariff (FiT) also known as a buy-back rate, is usually a set rate per kilowatt hour, that is paid as a credit on your bills for any of the unused electricity that you send back to the grid.

Your FiT rates and eligibility will change depending on:

• the amount of solar-generated electricity you feed back into the grid,
• the state you live in, and
• when you installed your solar system.

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Your National Meter Identifier (NMI) can typically be found on your electricity bill. It's a unique 10- or 11-digit number that identifies your home’s electricity connection point.

Get in touch with the Nectr Customer Care team, by emailing hello@nectr.com.au and we may be able to help you out with our three-month payment plan. Our payment plan allows you to make incremental payments though the Nectr app, over a three-month period.  

You should also read Nectr’s Hardship Policy to see which other avenues may be available to you. 

The simplest way, is by using the Nectr app or visiting the Nectr website to log into your Nectr Hive account, then follow the instructions for adding a new concession card. If you’ve tried using the app and the website but you’re still having trouble, please reach out to the Nectr Customer Care team by emailing hello@nectr.com.au. 

We know that some things in life can be beyond your control. So, if you’re having trouble paying a bill, get in touch with us and let us know your situation, so we can do all we can to help. 

Read Nectr’s Hardship Policy to see what options may be available to you - like our payment plan, which allows you to make incremental payments though the Nectr app, over a three-month period. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

Nothing. Just find a retailer you like, and they’ll take care of it.  

However, if you just want to leave, contact the Nectr Customer Care team and we can close your account for you. 

You don’t have to wait for your current contract to end before changing to Nectr. You can change retailers free of charge, anytime, and benefit from new rates in as little as two days.  

You will, however, still receive a final bill from your current energy provider for any electricity you have used since receiving your last bill. 

On the final bill from your previous retailer, they should provide you with a reversal of charges and then credit your bank account with the balance. If they don’t, you will have to get in contact with them. 

If you've just renewed your Nectr plan, you don’t have to do anything. We’ll take care of everything, so at the end of your fixed benefit period, you will automatically move across onto our Hive Saver plan, which has no lock in contracts and no exit fees.

Once you’ve signed up to Nectr – we'll take care of everything else. If we require anything else from you, we will be in touch to let you know.

Five weeks before the end of your - existing contract, Nectr will be in contact with you to offer you great new rates on a new plan. You’ll automatically be transferred to the new plan for another 12 months. If you wish to discuss your new plan you can email us at hello@nectr.com.au

Your electricity rates will change at the end of your 12-month fixed benefit period. Until then, your rates are locked in at the price you signed up for.  

Five weeks before the end of your fixed benefit period, we will reach out to you and offer you great new rates on our Hive Saver plan (exclusive to customers who have been with Nectr for 12 months).

Yes. When you sign up with Nectr, your rates are locked in for 12 months. Your bills may go up and down due to the amount of electricity you use, but the rate we charge you for your electricity will never change. 

The simplest way to see your power usage is with the Nectr app. When you download the Nectr app, you can view the PowerFlow dashboard, see your previous bills, refer a friend to Nectr, and more.  

When you download the Nectr app, you’ll be able to see the date that your bills are due. And when you learn the date that your bill is due last month, you’ll now know the date that your bill is due this month, and next month, and every subsequent month as your Nectr bill is due on the same date every month! 
Though if you’d prefer to be reminded each month of when it’s due, open the settings on your phone, and make sure that your Nectr app notifications are active. 

Estimated bills are usually due to interval meters 

For us to get a reading from someone with an interval meter, a meter reader needs to visit your premises in person, to look at your meter and take a reading. Because this is such an involved process, interval meters are only read every three months (or so), and your electricity usage is estimated based on previous readings. 

No. Nectr only accepts Visa or Master Card.  
Nectr does not charge any credit card handling fees, however, you may incur fees from your bank. 

Nectr does not charge any additional fees for connections or disconnections.  

However, you may be charged a fee by your distributor and/or meter provider, if you have been disconnected when you move out of your property. These fees are associated with the cost of having a meter reader attend the premises and obtaining a read to close your account    

It is important to schedule a disconnection sooner rather than later, as you will incur a fixed network service charge (usually around $1 a day) for each day you are connected to the energy grid. This fee applies regardless of whether or not you actually use any electricity. 

If you have transferred to Nectr from another energy provider, no we won’t bill you. 
However, if there was no previous electricity provider at your residence when you moved in, and we have already started giving you power, we will bill you for the electricity you have consumed for those few days.  

If you’re considering changing your mind, please get in contact with the Nectr Customer Care team, and we can help you with everything. 

Your cooling off period begins the next business day after you receive your welcome pack. Then, 10 business days after it begins, your cooling off period will end.

Your welcome pack will be sent one business day after your successful application. Then, one business day later, your cooling off period begins

Your welcome pack will be emailed to you within one business day of your successful application. However, if you’re not successful with your application, we will also email within one business day, to inform you of this outcome. 

When you sign up, we will verify all the details we ask you to provide. Then, we take care of the market transaction from your previous retailer. You will receive a final bill from your previous retailer, and then, one month after we transfer you across to Nectr, you will receive a bill from us. 

Yes. You will always receive a final bill that covers your usage from when they last billed you, up until the day you were transferred over to Nectr.

No. When you sign up to Nectr, we’ll take care of all of the processes involved with transferring you across from your previous retailer.

If you’re transferring your energy from one provider over to Nectr, the process takes two days. However, if you’re moving into a place, your account will be active from the day you choose to get your power connected. 

You can find out your energy distribution network by checking on your energy bill, or by contacting your retailer at hello@nectr.com.au.

You can also check out your relevant distribution network coverage areas by visiting their websites:

ACT:

• Evoenergy

New South Wales:

• Ausgrid
• Endeavour Energy
• Essential Energy

Queensland:

• Energex

South Australia:

• South Australia Power Networks (SA SAPN)

Victoria:

• Jemena
• Citipower
• United Energy
• Ausnet
• Powercor

The simplest way, is by using the Nectr app or visiting the Nectr website to log into your Nectr Hive account, then follow the instructions for adding a new concession card. If you’ve tried using the app and the website but you’re still having trouble, please reach out to the Nectr Customer Care team by emailing hello@nectr.com.au. 

Get in touch with the Nectr Customer Care team, by emailing hello@nectr.com.au and we may be able to help you out with our three-month payment plan. Our payment plan allows you to make incremental payments though the Nectr app, over a three-month period.  

You should also read Nectr’s Hardship Policy to see which other avenues may be available to you. 

We know that some things in life can be beyond your control. So, if you’re having trouble paying a bill, get in touch with us and let us know your situation, so we can do all we can to help. 

Read Nectr’s Hardship Policy to see what options may be available to you - like our payment plan, which allows you to make incremental payments though the Nectr app, over a three-month period. 

Yes. Get in touch with the Nectr Customer Care team by emailing hello@nectr.com.au, and let us know that you’d like to delay or reschedule your payment date, and we can work with you to change your - payment date.

If you find that your bill’s due date doesn’t properly align with your pay cycle, reach out to the Nectr Customer Care team and let us know and we may be able to help by changing the date of your billing cycle. 

We understand that sometimes life doesn't go to plan, which is why we have a hardship policy that outlines the financial assistance options that may be available to you, should you experience any financial difficulty.

You can view our hardship policy here.

We understand that sometimes life doesn't go to plan, which is why we have a hardship policy that outlines the financial assistance options that may be available to you, should you experience any financial difficulty.

You can view our hardship policy here.

Privacy is of paramount importance to us at Nectr. We comply with the Privacy Act and the Australian Privacy Principles, and we have a comprehensive Privacy and Credit Reporting Policy you can access here. 

Different kinds of meters were giving inaccurate usage statistics, so to avoid misleading people, we took it off the app. However, because usage is a commonly requested feature, we have been working hard on fixing it, and it will be returning to the Nectr app soon. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

The simplest way to see your power usage is with the Nectr app. When you download the Nectr app, you can view the PowerFlow dashboard, see your previous bills, refer a friend to Nectr, and more.  

Solar power is a cleaner and more sustainable energy source compared to the CO₂ output of traditional fossil fuels, gas, and coal. While there is still a ‘carbon cost’ associated with producing the solar panels themselves, this cost is paid off (on average) within two years. 

As solar power is 100% renewable and doesn’t use any water, gas, oil or coal to power your home or business, you can feel confident that your solar system is helping to minmise the rapid depletion of earth’s natural resources and alteration of its environmental composition and weather patterns. 

If you have solar panels installed and your home generates more solar power than your home uses, you can save money on your electricity bills – or even make money – by sending the leftover solar power back into the grid.

A feed-in tariff (FiT) also known as a buy-back rate, is usually a set rate per kilowatt hour, that is paid as a credit on your bills for any of the unused electricity that you send back to the grid.

Your FiT rates and eligibility will change depending on:

• the amount of solar-generated electricity you feed back into the grid,
• the state you live in, and
• when you installed your solar system.

The cost of your solar system will depend on factors such as the size of your home, the amount of solar panels you install, and the kind of inverter you use.

To learn how little a solar power system could cost you, get in touch with Nectr by visiting the Nectr website. Our team of solar experts will guide you in selecting the right system for your premises and budget, while also helping you to understand the return on your investment.

Yes, Nectr offers feed-in tariff to all solar customers in all states we operate in. You can get a personalised quote on our website which will include your solar tariff.

Sign up here.

Yes. Although this plan is best suited to households with solar PV systems that are less than 10kW, you can still sign up.

The amount of money you save will depend largely on the amount of electricity you currently use, as well as the size and capacity of the solar system that you install and how much energy your solar produces. You can request a call from one of our solar experts, who will take the time to understand your needs, and can then recommend the ideal solar system to maximise your savings.

The small-scale technology certificates (STC) scheme is a Government incentive that help to reduce the upfront cost of installing your solar system. The value of STCs that your system can receive will differ depending on your system’s size and location, and is calculated from the amount of renewable electricity that the system you install produces or replaces. 

It is available to all Australians, but to be eligible for STCs, your solar system must be installed by a Clean Energy Council accredited installer.

This calculator can help you to estimate the number of STCs that could be created.

Please note that when you receive a quote from Nectr, your STCs will have already been factored into the cost.

There is a small range of rebates and incentives available to Australians who are looking at installing solar power systems at their home. For the most part, these rebates and incentives are offered by State Governments, and as such, will largely be determined by where you live and/or where you are installing your system.

Visit the Nectr website to learn more about which rebates and incentives may be available to you.

If you have solar panels, the feed-in tariff (FiT) is designed to help you save money, or even make money, from the solar energy you produce and do not use.

You can sell the energy you produce back to the grid and get credits on your power bill. You are paid a FiT by your electricity provider. For our FiT payments, refer to our website for the most up to date information.

Yes, when switching to a Nectr solar and battery bundle, we manage the installation, monitoring and maintenance for the duration of the contract.  Peace of mind for you.

Different kinds of meters were giving inaccurate usage statistics, so to avoid misleading people, we took it off the app. However, because usage is a commonly requested feature, we have been working hard on fixing it, and it will be returning to the Nectr app soon. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

The simplest way to see your power usage is with the Nectr app. When you download the Nectr app, you can view the PowerFlow dashboard, see your previous bills, refer a friend to Nectr, and more.  

Solar power is a cleaner and more sustainable energy source compared to the CO₂ output of traditional fossil fuels, gas, and coal. While there is still a ‘carbon cost’ associated with producing the solar panels themselves, this cost is paid off (on average) within two years. 

As solar power is 100% renewable and doesn’t use any water, gas, oil or coal to power your home or business, you can feel confident that your solar system is helping to minmise the rapid depletion of earth’s natural resources and alteration of its environmental composition and weather patterns. 

If you have solar panels installed and your home generates more solar power than your home uses, you can save money on your electricity bills – or even make money – by sending the leftover solar power back into the grid.

A feed-in tariff (FiT) also known as a buy-back rate, is usually a set rate per kilowatt hour, that is paid as a credit on your bills for any of the unused electricity that you send back to the grid.

Your FiT rates and eligibility will change depending on:

• the amount of solar-generated electricity you feed back into the grid,
• the state you live in, and
• when you installed your solar system.

The cost of your solar system will depend on factors such as the size of your home, the amount of solar panels you install, and the kind of inverter you use.

To learn how little a solar power system could cost you, get in touch with Nectr by visiting the Nectr website. Our team of solar experts will guide you in selecting the right system for your premises and budget, while also helping you to understand the return on your investment.

Yes, when switching to a Nectr solar and battery bundle, we manage the installation, monitoring and maintenance for the duration of the contract.  Peace of mind for you.

Different kinds of meters were giving inaccurate usage statistics, so to avoid misleading people, we took it off the app. However, because usage is a commonly requested feature, we have been working hard on fixing it, and it will be returning to the Nectr app soon. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

The simplest way to see your power usage is with the Nectr app. When you download the Nectr app, you can view the PowerFlow dashboard, see your previous bills, refer a friend to Nectr, and more.  

The cost of your solar system will depend on factors such as the size of your home, the amount of solar panels you install, and the kind of inverter you use.

To learn how little a solar power system could cost you, get in touch with Nectr by visiting the Nectr website. Our team of solar experts will guide you in selecting the right system for your premises and budget, while also helping you to understand the return on your investment.

Yes. There is a range of battery types, which are constructed from a range of materials, and have a range of different sized storage capacities.  

Nectr recommends a selection of quality batteries which are fit for purpose. To learn which battery is best suited to your needs, contact the Nectr team for a comprehensive consultation. 

Yes, when switching to a Nectr solar and battery bundle, we manage the installation, monitoring and maintenance for the duration of the contract.  Peace of mind for you.

Different kinds of meters were giving inaccurate usage statistics, so to avoid misleading people, we took it off the app. However, because usage is a commonly requested feature, we have been working hard on fixing it, and it will be returning to the Nectr app soon. 

Yes. You can download the Nectr app from Google Play or the Apple Store. Alternatively, you can log into your Nectr Hive account by visiting the Nectr website and clicking on the My Account button at the top right. 

The simplest way to see your power usage is with the Nectr app. When you download the Nectr app, you can view the PowerFlow dashboard, see your previous bills, refer a friend to Nectr, and more.  

Solar power is a cleaner and more sustainable energy source compared to the CO₂ output of traditional fossil fuels, gas, and coal. While there is still a ‘carbon cost’ associated with producing the solar panels themselves, this cost is paid off (on average) within two years. 

As solar power is 100% renewable and doesn’t use any water, gas, oil or coal to power your home or business, you can feel confident that your solar system is helping to minmise the rapid depletion of earth’s natural resources and alteration of its environmental composition and weather patterns. 

If you have solar panels installed and your home generates more solar power than your home uses, you can save money on your electricity bills – or even make money – by sending the leftover solar power back into the grid.

A feed-in tariff (FiT) also known as a buy-back rate, is usually a set rate per kilowatt hour, that is paid as a credit on your bills for any of the unused electricity that you send back to the grid.

Your FiT rates and eligibility will change depending on:

• the amount of solar-generated electricity you feed back into the grid,
• the state you live in, and
• when you installed your solar system.

The cost of your solar system will depend on factors such as the size of your home, the amount of solar panels you install, and the kind of inverter you use.

To learn how little a solar power system could cost you, get in touch with Nectr by visiting the Nectr website. Our team of solar experts will guide you in selecting the right system for your premises and budget, while also helping you to understand the return on your investment.

Signing up for a solar energy plan is simple. Just visit the Nectr website and request a quote. Our solar energy consultants will discuss options with you to determine the best solar energy plan for your specific needs.

After speaking with a Nectr solar energy consultant and selecting the ideal solar system for your needs, we will arrange for one of our endorsed installers to come and visit your premises.

Nectr partners with a group of highly qualified, experienced and certified installers for our solar and battery bundled products. These Nectr-endorsed partners will take measurements at your premises and recommend the best location for your hardware, then schedule a date to come back and install your system.

By harnessing the power of the sun and mitigating the harmful effects of fossil fuels, we can play a vital role in saving the planet. Solar power is 100% renewable and doesn’t use any water, gas, oil, or coal to produce power for your home or business.

Embracing solar energy not only helps protect the planet and alleviates the burdens of the Australian energy crisis, but it can also help provide financial relief in the face of ever-increasing power bills, fuel prices, interest rates, and inflation rates.

By adding solar panels to your home, you will begin using power from your panels during the day, rather than from the electricity grid, and you should see a reduction in your overall electricity bill.

Furthermore, installing solar panels can also increase the value of your property. Plus, when Nectr’s solar experts help you to customise and install the ideal system for your household, you could achieve a massive reduction in your electricity bill.

In the energy industry, an independent Australian research company publishes an annual report which includes an analysis of all the solar panel brands available in Australia, ranking them in tiers.

The solar panels are judged on a range of criteria, including durability and quality, technical performance, insurance and backing, and service and support, and more.

The best solar panels are placed in the top tier: Tier 1.

Nectr recommends and supplies Tier 1 solar panels from reputable manufacturers, such as Hanwha QCells, Canadian Solar, and JA Solar - just to name a few.

A VPP, or ‘Virtual Power Plant’ is a network of various solar batteries that are capable of discharging energy back into the grid to help support it, that allows Nectr to offer competitive plans to our VPP subscribers.

By joining Nectr BEEyond, Nectr utilises advanced control systems and software to efficiently and effectively monitor your battery. Our system optimises your battery’s charging and discharging to help maximise savings and grid support.

Your battery will only contribute up to 500 kWh per year, however, your battery will always hold a 20% back-up reserve charge, to ensure you are protected in the event of a network power outage.

Battery dispatch refers to the process of when, and how, your battery charges and discharges energy. Nectr BEEyond uses dispatch strategies to help optimise your battery.

Initially, Plan BEE will be compatible with AlphaESS batteries, with compatibility rollouts to include a range of other battery manufacturers, happening within the near future.

If you have a battery that is not currently a part of the list of compatible models, please get in touch with the Nectr technical support team at hello@nectr.com.au. They can provide you with guidance on when your battery is going to become integrated.

You can usually find information about your battery in the app or website you use for your battery’s monitoring portal, or you should also be able to find the information on a label attached to the battery itself.

If you're unsure about the specifics of your battery, you can consult the website of your battery’s manufacturer, or contact the manufacturer directly for full details.

No. Each solar battery can only be in one VPP at a time. If you are currently in another VPP, you will have to unenroll from it before you can connect to Nectr’s VPP.

You can check your VPP enrolment status by contacting your current energy provider, or by checking your energy bills or the app/website for your battery’s monitoring portal for any VPP-related information.

To unenroll from your current VPP, you will need to contact your current energy provider and follow the procedures for disconnection from their VPP program. If you are unsure who your energy provider is, check your electricity bill.

The time it takes to transfer can vary depending on your current VPP provider and their specific unenrolment procedures.

Nectr will work closely with you to help facilitate a smooth transition into our VPP, but the exact timeframe may be subject to factors outside of our control. 

Your National Meter Identifier (NMI) can typically be found on your electricity bill. It's a unique 10- or 11-digit number that identifies your home’s electricity connection point.

You can, but it may not be a simple process. The ability to manually export power into the grid will depend on your specific battery system, as well as local regulations.

By joining Nectr’s VPP, we can help take care of all the intricacies of connecting your solar battery and getting your system ready to export excess energy. Please contact Nectr for more information.

The wholesale national electricity market (NEM) is where generators sell the electricity they produce, and where retailers (like Nectr) buy electricity. Then, retailers can re-sell the electricity to you to use in your home or business.

The default market offer (DMO) is set by the Australian Energy Regulator, who determines the reference price each year, and it applies to small business and residential customers in SA, NSW, and south-east QLD, where there is no other retail price regulation.

To help customers compare the price of different offers, electricity retailers must show the price of their offer compared to the DMO price, whenever they advertise or promote their offer pricing.

The Victorian Default offer is set by the Essential Services Commission, who determines the reference price each year, and it applies to small business and residential customers throughout Victoria.

To help customers compare the price of different offers, electricity retailers must show the price of their offer compared to the Victorian Default offer price, whenever they advertise or promote their offer pricing.

While Nectr is an electricity supplier, an electricity distributor own the poles, wires, and meters that delivers the power to your home. Distributors are the ones responsible for fixing faults and power outages.

The local energy network distributors differ in each state. Below is the list of distributors Nectr uses:

NSW

• Ausgrid
• Endeavour
• Essential

QLD

• Energex

SA

• SA Power

ACT

• Evoenergy

VIC

• Citipower
• Jemena
• United Energy
• Powercor
• AusNet

A kilowatt hour (abbreviated as kWh) is a measurement of electrical energy usage.

Electricity is measured in watts, and a kilowatt is simply 1,000 watts – the same way that a kilogram is 1,000 grams, and how a kilometre is 1,000 metres.

One kilowatt-hour (1 kWh) is the amount of electricity that is used when you have a single 1,000-watt appliance continuously running for one hour. For example, if you turned on a 60-watt light bulb, it would take 6 hours to consume 1 kWh of electricity.

A single rate tariff is a pricing structure offered by an energy retailer (like Nectr), which has no peak or off-peak time periods, and customers are charged the same flat rate.

Also known as an ‘anytime’ or ‘general usage’ rate, if you have a single rate tariff, you will pay the same price, regardless of the time of day, or day of the week, that you use the electricity.

A tariff refers to the variable rate that you are charged for your electricity usage. It could, for example, mean that you are charged different rates depending on the time of day, or day of the week, that electricity is being used, and could be dependent on where you live and the type of meter your place has.

If the meter at your premises has not been active for a period of 30 days (or around four and a half weeks), a technician will need to visit in person to perform a visual site inspection.  
During a visual site inspection, the technician will attend your property to assess any risks to safety, the age of the equipment, whether the equipment has experienced any deterioration or corrosion, to check if there is any evidence of tampering, or if there are any other forms of damage.  

Each state has slightly different inactive period requirements, however, we will let you know if an inspection is required.

Your NMI (national meter identifier) is a unique 10 digit number. Sometimes that ‘number’ may start with one or two letters, and sometimes, there may be an additional number at the end. If you have an eleventh number on your NMI, don’t worry. It is only used for data entry purposes on computer systems and isn’t required for what we need.

If you have solar panels installed and your home generates more solar power than your home uses, you can save money on your electricity bills – or even make money – by sending the leftover solar power back into the grid.

A feed-in tariff (FiT) also known as a buy-back rate, is usually a set rate per kilowatt hour, that is paid as a credit on your bills for any of the unused electricity that you send back to the grid.

Your FiT rates and eligibility will change depending on:

• the amount of solar-generated electricity you feed back into the grid,
• the state you live in, and
• when you installed your solar system.

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The Mozo Expert Awards are given annually, to showcase products and services that Mozo believes to offer exceptional value or quality to Australians each year.

Spanning products and services like mortgages, banking, insurance, electricity, broadband, and more, Mozo’s awards aim to make shopping around for a great deal simpler for Australians.