*To ensure next business day connections, you must book online before noon. Residential customers must have safe meter access. No weekend or public holiday connections. ^Free standard electricity connection applies to a residential meter and when you switch to Nectr on a residential plan at your new address, where you have requested a new connection. Additional charges may apply for out of hours or urgent requests. Charges will differ depending on your network. Disconnection fees apply to existing customers who are moving out of their property. Additional charges may apply for urgent requests. Connection is subject to creditworthiness, safe access to the electricity meter and safety requirements
Terms and Conditions
Moving house?
Move your energy plan too
Your move with Nectr can be easy. Whether you’re a new or existing customer, book your move online any weekday before noon and we’ll turn your lights on the next business day.*
Why you should move with Nectr?
Free standard electricity connection when you move^
Book your move in as little as five minutes
Get the lights on, the next business day*
Fixed energy rates for
12 months
Make your move in minutes
Moving house with Nectr is simple: Choose your energy plan, provide us with a few details, and we'll connect your electricity in next to no time.
1
Choose your plan
2
Tell us when and
where you're moving
3
Sign up for
an account
Done!
1
Choose your plan
2
Tell us when and
where you're moving
Done!
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Use the Nectr app to make your move
By using the Nectr app, you can easily notify us of when you're planning to move. It's just one of many ways we help you to stay in control of your energy.
If you've got questions about moving - we’ve got you covered.
View all FAQs
Choosing a connection date
To choose a connection date, just send an email to hello@nectr.com.au, and tell us what date you’d like to get connected. Alternatively, you can simply use the ‘contact us’ function on the Nectr app to tell us.
Please note that connection times are limited to weekdays during business hours (i.e., Monday to Friday, 9am to 5pm).
Urgent electricity connections
Urgent electricity connections are dependent on various factors such as when you have called us, what time in the day you want the connection, which state you are calling from to name a few. We always try to fulfil your request and encourage you to call us on 1300 111 211 for urgent request.
If you’re transferring your energy from one provider over to Nectr, the process takes two days. However, if you’re moving into a place, your account will be active from the day you choose to get your power connected.
Disconnecting services
You will need to call us on 1300 111 211 or email us at hello@nectr.com.au. We will need to verify few details before we proceed with the disconnection request.
Moving fees and charges
Nectr covers any moving-out and moving-in fees when you move your Nectr electricity account to a new address.
How long will it take?
We are able to get you connected on the same day you sign up - IF you complete your sign-up before the cut-off time. Otherwise, we can connect your electricity the next business day.
The sign-up cut-off times vary by state:
ACT – 1pm
NSW – 2pm
QLD – 12pm
SA – 2pm
