Real time tracking of your energy usage
Precise billing by submitting your own meter readings
24/7 online support from our friendly staff
Manage and compare your energy usage history
Hit the Usage tab in the Nectr app to see your usage insights.
Here’s what you’ll be able to see:
Within the app, simply navigate to the "Energy" tab located at the bottom. This section grants you access to your historical data. For those using a standard retail energy meter, overall consumption data will be available. However, customers with smart meters will benefit from a detailed breakdown of their historical data on an hourly basis.
You can change your payment method and your billing address.
Currently, it's not possible to modify or change your plan within the app. To make changes, you'll need to sign up to a new plan, as this is currently the sole method available for adjusting your plan.
You can receive a password reset link via email or reach out to our customer service center for assistance with any other issues you may encounter.
"Great customer service. Fantastic help with helping me to organise a payment plan and very helpful staff guiding me through each step. My bills are amazingly low, but I’m also waiting to see what they are like in the new price hike."Beckie B, QLD
Our awards highlight our commitment to offering customers an easy way to take climate action, while reducing individual household energy costs and environmental impacts.