Terms and Conditions

Plans and fees

AusNet

Energy plan Fact Sheet information in the AusNet Distribution Network

We offer a number of different great value plans in the AusNet Network. Our Victorian Energy Fact Sheet are listed below or to view plans available for all networks you can go to our plans and fees page. Get a quote today and see how Nectr compares.

Nectr Home Buzz

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr Business Buzz

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr 100% Clean

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Our fees

On occasion, Nectr will be charged by your Local Network Service Provider (AusNet) or Metering Provider for maintaining the service and supply of energy to your home. These fees may relate to additional services requested by you or required in order to maintain the safety and compliance of your electricity connection. In the event that these charges are incurred, they will be passed on to you on your next electricity bill. Common fees can be found below. We will attempt to advise you of any relevant fee in advance of completing the service works.

Transaction Fees

Type of fee
Amount
Late Payment Fee
$0
Payment Processing Fee
$0
Dishonoured Payment Fee
$0
BPay Fee
$0

Service fees

Type of fee
Fee description
Amount (Incl.GST)
Reconnection - Remote
This fee may be charged when reconnecting the power to your property. Additional charges may be incurred if the network has to visit the property to reconnect.
$0.00
Disconnection - Remote
This fee may be charged when disconnecting the power to your property. Additional charges may be incurred if the network has to visit the property to disconnect.
$0.00
Meter Reading Fee
This fee may apply when the network is requested to visit site and undertake a special meter read. This is a network charge, which Nectr passes through. Actual fee may vary.
$52.00
Meter Reconfigutaion - Remote
This fee may be charged when the network is required to reconfigure a meter, such as after a solar installation. Additional charges may be incurred when the network is not able to remotely reconfigure the meter.
$22.58
Wasted Truck Visit
This fee may be charged when the network wasn't able to conduct the required works due to the access issues or customer refusal on the site.
$439.93

There may be more work involved to complete your requested jobs. A more complete list of fees can be found on AusNet website or call us for more information. All fees listed are valid and applicable from 01 July 2026.

For further information

If you haven’t found what you were looking for here would like any more information you can try our blog or you can visit our contact us page to give us a call or request a callback.