Terms and Conditions

Plans and fees

Citipower plans and fees

Energy plan Fact Sheet information in the Citipower Energy Distribution Network

We offer a number of different great value plans in the Citipower Network. Our Victorian Energy Fact Sheet are listed below or to view plans available for all networks you can go to our plans and fees page. Get a quote today and see how Nectr compares.

Nectr Home Battery AddOn

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr Bee Solar Bundle

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr Bee System Bundle

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Our fees

On occasion, Nectr will be charged by your Local Network Service Provider (Citipower) or Metering Provider for maintaining the service and supply of energy to your home. These fees may relate to additional services requested by you or required in order to maintain the safety and compliance of your electricity connection. In the event that these charges are incurred, they will be passed on to you on your next electricity bill. Common fees can be found below. We will attempt to advise you of any relevant fee in advance of completing the service works.

Transaction Fees

Type of fee
Amount
Late Payment Fee
$0
Credit Card Surcharge
$0
Dishonoured Payment Fee
$0

Service fees

Type of fee
Fee description
Amount
Disconnection (for non-payment)
This fee may be charged when disconnecting your power for non-payment. This is a network charge from Citipower, which Nectr passes through. Actual fee may vary.
$45.52
Reconnection (for non-payment)
This fee may apply when reconnecting power to your property where you have been disconnected due to non-payment. This is an Citipower network charge, which Nectr passes through. Actual fee may vary.
$44.85
Reconnection (non-business hours)
$0
Meter accuracy test
This fee may apply for the testing of a network provider’s meter only. This is a Citipower network charge, which Nectr passes through. Actual fee may vary.
$515.97
Meter accuracy test - additional meters
This fee may apply for the testing of a network provider’s meter only. This is a Citipower network charge, which Nectr passes through. Actual fee may vary.
$275.26
Special meter read
This fee may apply when a customer requests the network undertake a special meter read. This is a Citipower network charge, which Nectr passes through. Actual fee may vary.
$36.87
Manual meter reading charge
A charge for manual reading a basic or manually-read interval meter. This is a Citipower network charge, which Nectr passes through. Actual fee may vary.
$36.87
Failed field visit (complex tasks)
This charge applies when the customer (or the customer's contractor) requests a certain type of service, however, when the crew arrive at the site they are unable to complete the work due to circumstances that are the responsibility of the customer (i.e. restricted access, contractor not ready, etc.). This is a Citipower network charge, which Nectr passes through. Actual fee may vary.
$427.88
Failed field visit (simple tasks)
This charge applies when the following services have been requested by the customer (or the customer’s contractor), however, when the crew arrive at the site they are unable to complete the work due to circumstances that are the responsibility of the customer (i.e. restricted access, contractor not ready, etc.).This is a Citipower network charge, which Nectr passes through. Actual fee may vary.
$36.87

A more complete list of fees can be found on Citipower website or call us for more information.

For further information

If you haven’t found what you were looking for here would like any more information you can try our blog or you can visit our contact us page to give us a call or request a callback.