Terms and Conditions

Plans and fees

Energex

Basic Plan Information in the Energex Distribution Network

We offer a number of different great value plans in the Energex Distribution Network. Our Basic Plan Information Documents are listed below or to view plans available for all networks you can go to our plans and fees page. Get a quote today and see how Nectr compares.

Nectr Standing Offer

Nectr Power Perks

Nectr GreenPower

Nectr Business Spark

Nectr Business GreenPower

Nectr Home Buzz

A Basic Plan Information Document (BPID) is available upon request. A BPID is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr Business Buzz

A Basic Plan Information Document (BPID) is available upon request. A BPID is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr 100% Clean

A Basic Plan Information Document (BPID) is available upon request. A BPID is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Our fees

On occasion, Nectr will be charged by your Local Network Service Provider (Energex Energy) or Metering Provider for maintaining the service and supply of energy to your home. These fees may relate to additional services requested by you or required in order to maintain the safety and compliance of your electricity connection. In the event that these charges are incurred, they will be passed on to you on your next electricity bill. Common fees can be found below. We will attempt to advise you of any relevant fee in advance of completing the service works.

Transaction Fees

Type of fee

Amount

Late Payment Fee

Payment Processing Fee

Dishonoured Payment Fee

BPay Fee

Service fees

Type of fee

Fee description

Amount (Incl.GST)

Meter Reading Fee

This fee may apply when the network is requested to visit site and undertake a special meter read. This fee may also apply to any move in or out that does not require reconnection or disconnections. This is a network charge, which Nectr passes through. Actual fee may vary.

$22.96

Reconnection - Standard

This fee may apply when reconnecting power to your property. Additional charges may be incurred for after hours requests, site-visits and non-payment cases. This is a network charge, which Nectr passes through. Actual fee may vary.

$65.96

Disconnection - Standard

This fee may apply when disconnecting power to your property. Additional charges may be incurred for after hours requests, site-visits and non-payment cases. This is a network charge, which Nectr passes through. Actual fee may vary.

$0.00

Meter Test - Simple

This fee may be charged when a customer requests a meter test. Additional charges may be incurred for complex testing, inspect and site visits. This is a network charge, which Nectr passes through. Actual fee may vary.

$26.27

Meter Removal

This fee may be charged when the network is required to remove a meter, such as removing a controlled load. This is a network charge, which Nectr passes through. Actual fee may vary.

$229.92

There may be more work involved to complete your requested jobs. A more complete list of fees can be found on the Energex Energy website or call us for more information. All fees listed are valid and applicable from 01 July 2026.

For further information

If you haven’t found what you were looking for here would like any more information you can try our blog or you can visit our contact us page to give us a call or request a callback.

1 July 2026 rate update

Nectr varied their standing offer tariffs and charges and the variation came into effect on 1 July 2026.

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Plans and fees

Energex

Basic Plan Information in the Energex Distribution Network

Our fees

Transaction Fees

Service fees

For further information

1 July 2026 rate update