Terms and Conditions

Plans and fees

Jemena plans and fees

Energy plan Fact Sheet information in the Jemena Energy Distribution Network

We offer a number of different great value plans in the Jemena Network. Our Victorian Energy Fact Sheet are listed below or to view plans available for all networks you can go to our plans and fees page. Get a quote today and see how Nectr compares.

Nectr Home Battery AddOn

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr Bee Solar Bundle

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Nectr Bee System Bundle

A Victorian Energy Fact Sheet is available upon request. A Victorian Energy Fact Sheet is an information sheet that contains all the key details of a plan. Please contact Customer Care for more information.

Our fees

On occasion, Nectr will be charged by your Local Network Service Provider (Jemena) or Metering Provider for maintaining the service and supply of energy to your home. These fees may relate to additional services requested by you or required in order to maintain the safety and compliance of your electricity connection. In the event that these charges are incurred, they will be passed on to you on your next electricity bill. Common fees can be found below. We will attempt to advise you of any relevant fee in advance of completing the service works.

Transaction Fees

Type of fee
Amount
Late Payment Fee
$0
Credit Card Surcharge
$0
Dishonoured Payment Fee
$0

Service fees

Type of fee
Fee description
Amount
Disconnection (for non-payment)
This fee may be charged when disconnecting your power for non-payment. This is a network charge from Jemena, which Nectr passes through. Actual fee may vary.
$88.25
Reconnection (for non-payment)
This fee may apply when reconnecting power to your property where you have been disconnected due to non-payment. This is an Jemena network charge, which Nectr passes through. Actual fee may vary.
$61.55
Reconnection (non-business hours)
This fee may apply when reconnecting power to your property after hours. This is a Jemena network charge, which Nectr passes through. Actual fee may vary.
$107.43
Remote meter re-configuration
This fee applies when; Reconfiguring time-of-use periods or maximum demand setting on a meter, to align with a tariff change Reconfiguration following the installation of solar to measure the importing and exporting of energy reconfiguration of load control turn-on/turn-off times. These are Jemena network charges, which Nectr passes through. Actual fee may vary.
$62.05
Special meter read
This fee may apply when a customer requests the network undertake a special meter read. This is a Jemena network charge, which Nectr passes through. Actual fee may vary.
$59.30
Meter accuracy test - additional meters
This fee may apply for the testing of a network provider’s meter only. This is a Jemena network charge, which Nectr passes through. Actual fee may vary.
$639.27
Waste attendance – site visit
This fee will apply in circumstances where on arrival at the site, it is found the customer’s premises are not ready for the scheduled work, or if the site is not safe to undertake the work or access to the site is limited. This is a Jemena network charge, which Nectr passes through. Actual fee may vary.
$586.93

A more complete list of fees can be found on Jemena website or call us for more information.

For further information

If you haven’t found what you were looking for here would like any more information you can try our blog or you can visit our contact us page to give us a call or request a callback.