Terms and Conditions

Privacy and Credit Reporting Policy

Help us make our mark on the Australian energy market

Your Privacy is important to us

Our Privacy and Credit Reporting Policy sets out how Nectr seeks to manage personal information about individuals, including its customers and prospective customers. The Policy also explains how we collect, use, store and disclose Personal Information. You can download a copy of our Privacy and Credit Reporting Policy below.

We also respect your right to choose whether or not you would like us to market to you. We operate a ‘No Contact List’ and you can find information below on the ‘List’ and how we can add you to it.

No Contact List

This notice is to confirm your rights under Australian Energy Law. We have a range of obligations to you under Energy Law, The Telecommunications Act 1997, the Do Not Call Register Act 2006 and the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010.

We operate and maintain a ‘No Contact List’ and the purpose of the list is to ensure that we do not market to those who do not wish to be marketed to.

You can let us know that you would like to be included on the list in person, on our website, by email, electronically, by telephone or in writing. We will then add your name and address, at no cost to you, to the ‘No Contact List’ and ensure that our marketing representatives do not make any contact with you for a period of two years. You may renew your request to be added to the ‘No Contact List’ and we will extend the period for a further two years each time you make this request.

Contact us

Please contact us using the details below if you would like to be included on the list, have any questions or would like to lodge a complaint.

Our contact details:
PO Box 1957,
North Sydney,
NSW 2060

1300 111 211