Privacy Policy
1. About Us
This Privacy & Credit Reporting Policy applies to the Hanwha Energy Australia Group Companies, including Nectr Solar & Battery, a registered business name of Hanwha Energy Retail Australia Pty Ltd ABN 82 630 397 214, Nectr DE Pty Ltd ABN 48 638 767 272, and Nectr Solar & Battery ABN 99 159 287 153 (Instyle). Together, these entities may be referred to as “we”, “our” or “us”. Nectr Solar & Battery is a solar supplier and installer. You can find out more about us on our website: www.nectr.com.au (Website).
This Privacy & Credit Reporting Policy sets out how we manage personal and credit-related information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code 2014 (CR Code). It explains how we collect, use, store and disclose personal and credit-related information.
2. Your Information Is Important to Us
Your privacy is important to us and we use reasonable efforts to keep your personal and credit information secure. We aim to be clear and open about what we do with your personal and credit information.
We follow security procedures, such as identity checks and encrypted website data handling, to protect your information.
3. What Is Personal Information?
Personal information refers to any information about an identified individual or an individual who is reasonably identifiable, whether or not the information is true.
Sensitive information is a special category of personal information and includes data about your health, ethnicity, and more.
4. What Is Credit Information?
Credit information, as defined in the Privacy Act, relates to your credit history, credit arrangements, and creditworthiness.
Credit eligibility information includes:
– Credit reporting information provided by credit reporting bodies
– Credit worthiness information derived from credit reporting information
5. What Types of Information Do We Collect?
We may collect various types of personal and credit-related information depending on your interaction with us. This may include:
– Your name, contact details, address, date of birth, meter number, and government-issued ID
– Information about your energy usage and life support needs
– Job application details, if you apply to work with us
– Data from interactions via website, phone, or social media, including analytics and cookies
– Credit-related data such as your employment, repayment history, and insolvency status
– Sensitive information (with your consent), where necessary
6. How Do We Collect Information?
We collect information through:
– Direct interactions (e.g. forms, calls, job applications)
– Credit reporting bodies
– Online tools, referrals, comparator websites, and social media
– Market research and promotional communications
– Public sources and your authorised representatives
7. How We Use Your Information
We may use your information to:
– Verify your identity
– Provide, manage, and improve our products and services
– Handle billing, collections, and refunds
– Assess credit applications and defaults
– Manage customer accounts and provide updates
– Conduct market research and maintain internal systems
– Comply with legal obligations and prevent fraud
– Communicate with you, including marketing (with your consent)
We may share your credit information with credit providers and reporting bodies (e.g., Equifax) for legitimate purposes.
8. If We Cannot Collect Your Information
If you do not provide requested information, we may be unable to offer certain services or respond to your inquiries.
9. Direct Marketing
We may send you marketing communications where consent is given or inferred. You can opt out at any time by:
– Emailing: privacy@nectr.com.au
– Calling: 1300 111 211
– Using the unsubscribe link in messages
10. Disclosure to Third Parties
We may share your data with:
– Credit providers and reporting bodies
– Service providers (e.g. installers, customer support)
– Legal, financial, and IT advisers
– Debt collectors and dispute resolution bodies
– Energy market participants and regulators
– Other authorised organisations or with your consent
11. Overseas Disclosure
Your data may be transferred to service providers in the UK, USA, Canada, South Korea, Hong Kong, or the Philippines. We take steps to ensure compliance with Australian privacy law.
12. Our Website and Cookies
We use cookies to improve your experience and collect analytics. You can disable cookies in your browser settings, but some features may be unavailable.
We may monitor communications for quality and compliance, and third-party websites may collect data independently.
13. How We Hold Your Information
We take steps to protect your information from misuse or unauthorised access, such as:
– Using secure systems
– Destroying data when no longer needed
– Storing data in restricted-access environments
14. Access and Correction
You may request access to or correction of your personal or credit information by contacting us at privacy@nectr.com.au. We may require proof of identity and may charge a fee if applicable.
15. Complaints
Contact our Customer Care team first. If unresolved, complaints can be escalated to:
– EWON, EWOQ, EWOSA, EWOV, ACAT (depending on your state)
– OAIC (Office of the Australian Information Commissioner)
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at www.nectr.com.au/privacy-policy.
17. Contact Us
Phone: 1300 111 211
Email: privacy@nectr.com.au
In person: Nectr Solar & Battery, Level 5, Waterloo Junction, 12 Commercial Road, Newstead QLD 4006
Post: Nectr Solar & Battery, Level 5, Waterloo Junction, 12 Commercial Road, Newstead QLD 4006