Terms and Conditions

See how much Australians are talking about, and loving, Nectr.

We’re proud to not only be trusted by the experts…but also
our customers.

4.4/5 Excellent

3.9 out of 5

20+ top industry

Greenpeace Electricity
4 star rating

Don’t take our word for it.

Check out some of the reviews we have received from our customers. Your reviews allow us to to improve and deliver a positive experience for both all of our customers, so we take them seriously.

Google : 3.9/5

Google rating score: 3.9 of 5, based on 391 reviews

My brother did some investigating into best pricing and service for electricity and found Nectr- been very happy with our bills, and when I need support with extensions or payment plans, the team have been so helpful. Tin and Christine were super fast in their response and support via email and accommodated me in every way they could. Really appreciate their help in these tough times!
Tessa Maddern
Tessa Maddern
We recently switched our energy retailer over to Nectr and they have been extremely helpful and very responsive throughout the whole process. Alex was excellent to speak to, very knowledgeable and was able to answer all of our questions. Alex has even been incredibly helpful with the transition and some issues we’ve been having with our previous retailer and their final meter read. Where our previous retailer is unresponsive, unhelpful and impossible to get a hold of, Nectr is the complete opposite - we’ve been really impressed with them so far and are so glad we make the switch!
Claire Tracy
Claire Tracy
The amount of money Nectr is saving us is enough to highly recommend them but I am even more impressed by the outstanding customer service and support I have received from this company from the start! Anthony was both friendly and knowledgeable without ever being pushy. He patiently answered my questions and clearly explained the calculations he made using my old bill. He then took care of the set up for me in minutes. Their responsiveness in the app is outstanding, even on a Sunday evening! I switched for the savings but I’m staying for the service!
Mr & Mrs K.
Mr & Mrs K.
So far so good! Have just signed up trying to connect power to a new rental. Was able to change the default method of payment (direct debit) in a few minutes via email! Mike was swift and prompt to responding and making the change so I can pay via BPAY. Have downloaded the app as well and it looks great- once power connects will be able to track spend and usage. So far very happy!
Andrianna Κal
Andrianna Κal
Cheapest prices, great customer service. E-mailed them at 8pm and got a reply in minutes from Michael Borillo who was straight to the point with a helpful and accurate response. Oh yes and with a smart meter the online portal gives you a live actual and estimate on your bill.
Ricky Pilot
Ricky Pilot
I've been with nectr for over a year, at two different places now, and their prices remain the cheapest out there, and they have amazing customer service to match. Allen, the specialist I talked to, sorted out an issue with my concession card within 30 minutes of the email I sent him, and got the rebate backdated to when I first moved into my new place. His service was 10/10, he was incredibly helpful, and managing to get the rebate backdated just made my day. Allen went above and beyond what I would expect from any customer service, and has given me an incredibly positive experience with Nectr. I would recommend this company to anyone looking for incredible customer service and the cheapest power rates.
Jacob Broadbent
Jacob Broadbent

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Our awards keep growing thanks to you!

Our awards highlight our commitment to offer customers an easy way to take climate action, reduce individual household energy costs and environmental impact.

Nectr’s energy plans recognised with Canstar Blue’s Outstanding Value Award for QLD

Nectr picked up Canstar Blue’s Outstanding Value award for electricity plans in Queensland.

Nectr tops best value renewable energy plans in Mozo Experts Choice Awards 2022

Our winning products and categories include our Nectr 100% Clean in the Electricity category for ...

Nectr Bee

“Nectr has consistently outperformed its south-east Queensland competitors on price, offering the cheapest annual electricity costs”
Tara Donnelly, Canstar Blue’s Utilities Editor.

Nectr named finalist for best rated electricity brand category of the Finder Retail Awards

Smaller energy companies tend to get overshadowed by the bigger players.

Nectr wins top spot in Canstar Blue inaugural Green Excellence Awards – Energy 2022

Nectr was awarded for its 100% carbon neutral and 100% GreenPower plans which showcase...

Nectr Bee

Nectr is proud to have received 4 out of 5 stars in Greenpeace’s 2022 Green Electricity Guide!

In addition to this, Greenpeace’s Green Electricity Guide has ranked Nectr 8th out of a list of 48 independent...

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Nectr in the news

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