Terms and Conditions

Nectr $50 Sign-up Credit Terms and conditions

Terms and conditions

Nectr’s energy customers will get “$50 Sign-up Credit” promotion (the Promotion). The Promotion is only available for new customers who are joining our acquisition products.

Information on how to participate in this Promotion, form part of these terms and conditions. By entering this Promotion, you represent that you are eligible to enter and you are deemed to have accepted these terms and conditions.

To be an Eligible Participant for this promotion:

  • You must be a “new residential customer”,
  • You must acquire any of our following products,
    • Nectr 100% Clean Plan (new customers that resides on NSW, QLD, ACT, SA and VIC)
    • Nectr 100% GreenPower Plan (new customers that resides on ACT only).
  • You must sign up during the Promotion Period, and
  • You must have paid your first Nectr bill in full and by the due date.

The $50 sign up credit is subject to the below terms and conditions:

  • The Promotion is available to Nectr’s new energy residential customers who sign up for the Products during the Promotion Period.  For the purposes of these terms and conditions, “new residential customers” includes customers that have switched from their existing retailer to Nectr or choose Nectr as their retailer for their new residential premises (move in).
  • The promotion commences at 8:00 am (AEST) on 9 November 2023 and sign up end and must be received by 6:00pm (AEST) on 30 June 2025 (Promotion Period).
  • If you are eligible for the Promotion, it will be in the form of a credit note. The payment will be credited on your second bill for all eligible participants, subject to payment of their first bill.
  • Any payment made in accordance with this Promotion will not be refundable or redeemable for cash (i.e., notes and/or coins) or by cheque.
  • If you cancel or terminate your plan with Nectr, from the moment you receive your first bill and before we issue your second bill, you will not be eligible for the Promotion.

This Promotion is made by Hanwha Energy Retail Australia Pty Ltd trading as “Nectr” (ABN 84 141 108 590) and Nectr Distributed Energy Pty Ltd (ABN 48 638 767 272).

Notwithstanding any other provision in these Terms and Conditions, Nectr: (a) may: (i) suspend or withdraw all or any part of this Promotion for any reason and at any time; and/or (ii) vary the terms or content of all or any part of this Promotion including (without limitation) any time or date in this Promotion and these Terms and Conditions; (b) may not provide a Sign Up Credit to an Eligible participant who has not fully complied with these Terms and Conditions; and (c) to the extent permitted by law, will not be liable to any person for any cost, loss, damage, liability, personal injury or expense or claim arising, whether directly or indirectly, in connection with the Promotion, including use of the Sign Up Credit.

By taking up the Promotion, an Eligible Participant understands and agrees that Nectr may use and disclose the information provided by the Eligible Participant on the terms set out in its Privacy and credit reporting policy located at https://www.nectr.com.au/privacy-and-credit-reporting-policy/. An Eligible Participant can find out more about how Nectr may use their information, and what their rights are under Australian privacy laws, in Nectr Privacy policy available at https://www.nectr.com.au/privacy-and-credit-reporting-policy/.

If you have any questions or concerns regarding the Program, please contact our customer support team at 1300 111 211 or via email: hello@nectr.com.au

Thank you for choosing Nectr and for your valuable contribution to improving our products and services.

This version of these terms and conditions is dated 24 June 2024.

Nectr Energy

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