Nectr Loyalty Credit

Customers with an active Nectr agreement on the Nectr Power Perks product will be eligible to access a conditional bill credit during the contract period. The terms and conditions below apply to the Loyalty Credit. 

1. Eligibility and Access
   1. Loyalty Credit is available to eligible customers on an active Nectr Power Perks plan. Customers can access and claim their Loyalty Credit via the Nectr My Account portal. 
   2. The Loyalty Credit must be actively claimed and applied by the customer; it is not automatically applied to the account.
      
2. Earning and Availability
   1. The first Loyalty Credit becomes available to claim 6 months after the start date of the customer’s Nectr Power Perks plan agreement. Thereafter, an additional Loyalty Credit becomes available every 6 months, provided the customer remains on an eligible Nectr Power Perks plan.
   2. Each Loyalty Credit must be claimed before a new accrual period begins. The 6-month period for the next Loyalty Credit commences only after the current Loyalty Credit has been claimed.
   3. The value of the Loyalty Credit is confirmed on your Welcome Pack. 

3. Loyalty Credit 
   1. Once claimed, the Loyalty Credit will be applied to the customer’s next bill. If a customer has already received a bill and has an outstanding balance at the time the Loyalty Credit is claimed, the credit will not be applied to that existing statement and will instead be reflected on the customer’s subsequent bill.
   2. Once a Loyalty Credit becomes available, it does not expire and will remain available to be claimed unless the customer ceases to be a Nectr customer. 
   3. Loyalty Credits do not accumulate. Only one Loyalty Credit may be available at a time, and it must be claimed before the next Loyalty Credit can be earned.
   4. If a customer does not claim an available Loyalty Credit, the accrual period will not be backdated or retrospectively reset. The 6‑month period for the next Loyalty Credit will only commence once the available Loyalty Credit has been claimed. Delays in claiming a Loyalty Credit will therefore delay the timing of subsequent Loyalty Credits.
   5. In no circumstance will any part of a Loyalty Credit be paid to you in cash or transferred to another Nectr account. If you still have any Referral Reward credit balance on your Nectr account when your contract with Nectr ends, you will forfeit that credit balance.

4. General
   1. Nectr is not liable for Loyalty Credits that are delayed, misplaced, misdirected, lost, incomplete, illegible or incorrectly submitted (other than due to Nectr’s negligence), nor if the Loyalty Credit cannot run as planned for any reason beyond Nectr’s control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure. 
   2. Loyalty Credits cannot be transferred or exchanged. The Loyalty Credit include any applicable GST. 
   3. Any reference to $ or dollars in connection with the Loyalty Credit is to Australian dollars. 
   4. Nectr is not responsible for any tax implications arising from you receiving a Loyalty Credit. You should seek independent financial advice. If for GST purposes this Loyalty Credit results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values. 
   5. Nectr may amend these terms and conditions from time to time, provided that the amendments do not cause unreasonable financial or other detriment to customers. The amended terms and conditions will apply from the time they are posted on the Nectr website or otherwise notified to customers. 
   6. Nectr may terminate the Loyalty Credit by notifying customers on the Nectr website or otherwise, provided that Nectr provides sufficient notice so that the termination does not cause unreasonable financial or other detriment to customers. 
   7. These terms and conditions are governed by the laws of New South Wales. 
   8. This version of these terms and conditions is dated 01 July 2026.  

This offer is made by Hanwha Energy Retail Australia Pty Ltd trading as Nectr ABN 82 630 397 214.