From time to time Hanwha Energy Retail Australia Pty Ltd ABN 82 630 397 214 trading as Nectr (Nectr) may invite you to participate in the Nectr Refer a Friend Program (the Refer a Friend Program).

Successful participation in the Refer a Friend Program, outlined in the terms below, will provide a reward to you (the Referrer) and the person you referred to Nectr (the Friend).

Nectr may remove this program at any time without notice to you, at its own discretion. By sharing your referral link or by making an application to Nectr via a referral link, you agree to be bound by these terms and conditions.

1. Eligibility

1.1 Territory Network Area

The Refer a Friend Program is only open to Australian residents aged 18 or over whose premises are located within the below Networks (the Territory Network Area):

• the Ausgrid network area;
• the Endeavour Energy network area;
• the Essential Energy network area;
• the Energex Network area;
• the SA Power Network;
• the Evoenergy Network area;
• the Jemena Power network area;
• the CitiPower network area;
• the United Energy network area;
• the AustNet network area;
• the PowerCor network area; and
• the TasNetworks area.

1.2 Referrer eligibility

To participate as a Referrer, you must be a current customer of Nectr and have received an invitation to participate from Nectr, containing a link to share with your friends within the Territory Network Area.

1.3 Friend eligibility

To participate as a Friend, you must be a new customer who has never held an energy account with Nectr. For the avoidance of doubt, this includes accounts at different addresses.

2. Referral Reward

2.1 When the Referral Reward is credited

The Referral Reward is credited to the Nectr account of both the Referrer and the Friend if:

1. after receiving an invitation from Nectr, the Referrer shares their referral link with one or more Friends; and
2. after receiving the referral link from the Referrer and while the Refer a Friend Program remains in effect, the Friend signs up to Nectr via the referral link and successfully transfers their energy account to Nectr.

2.2 Equal value

The Referral Reward is equal in value for the Referrer and the Friend for each referral.

2.3 Business plan reward

The Referral Reward applicable when a Friend signs up to Nectr Business Spark August 2026 or Nectr Business GreenPower August 2026 is $150 and is credited to each Nectr account in full.

2.4 Home plan reward

The referral reward applicable when a Friend signs up to Nectr Power Perks August 2026 or Nectr GreenPower August 2026 is $150 and is credited to each Nectr account in full.

2.5 Ineligible referrals

Referrals not made directly through a referral link cannot be claimed retrospectively and therefore are not eligible for a reward. Referrals via third parties are not eligible for a reward.

2.6 Limits to referral rewards

A Friend may only accept one referral under this Refer a Friend Program. If you receive multiple referral invitations, a Referral Reward will only be applicable to the referral link the Friend uses to complete the sign-up.

A Referrer may only receive a maximum of 5 referral rewards.

2.7 No cash payment

In no circumstance will any part of a Referral Reward be paid to you in cash. If you still have any Referral Reward credit balance on your Nectr account when your contract with Nectr ends, you will forfeit that credit balance.

2.8 Sharing your referral link

You must only share your referral link with friends who are aged 18 or over and who have given their consent to receive the referral invitation from you. You must not email or text anyone about this Refer a Friend Program unless they have given their consent to receive the email or text from you. You must not publish or advertise your referral link or disclose your link through the use of a public forum or share it with anyone except as expressly permitted by this clause.

2.9 Compromised referral links

If Nectr has any reason to believe that your referral link is compromised, Nectr may invalidate your referral link and may elect to issue you with a new one.

3. Liability

3.1 Consumer rights

Nothing in these terms and conditions restricts, excludes or modifies any consumer rights that consumers may have under any statute including the Competition and Consumer Act 2010 (Cth).

3.2 Excluded conditions, warranties and representations

Except for any conditions, warranties and representations expressly stated in these terms and conditions, to the extent permitted by law Nectr excludes all conditions, warranties and representations under or in connection with the Refer a Friend Program and these terms and conditions.

3.3 Remedy for breach

To the extent permitted by law, Nectr’s liability for breach of any condition, warranty or guarantee imposed by statute that cannot be excluded and your sole and exclusive remedy in relation to such breach will be limited to (at Nectr’s election):

• supplying the relevant services again; or
• paying the cost of having the services supplied again.

3.4 Liability cap

Nectr’s total aggregate liability to you in respect of any claim, loss, damage, expense or liability arising under or in connection with the Refer a Friend Program or these terms and conditions (including in negligence) will not exceed $1,000.

3.5 Contributory liability

Nectr’s liability under or in connection with the Refer a Friend Program or these terms and conditions (including in negligence) will be reduced by the extent, if any, to which you contributed to that liability.

4. General

4.1 Costs and multiple identities

You are responsible for your own costs associated with participating in the Refer a Friend Program. If you participate using multiple email addresses, phone numbers or names, you may be disqualified from further participation.

4.2 Eligibility documentation

Nectr may, at any time, require you to produce documentation to establish to Nectr’s satisfaction your eligibility to participate in the Refer a Friend Program (for example, documentation establishing your identity, age and place of residence). Failure by Nectr to enforce any of its rights at any stage does not waive those rights.

4.3 Exclusion or suspension

Nectr may exclude or suspend you from the Refer a Friend Program or from receiving benefits under the Refer a Friend Program if you:

• breach these terms and conditions;
• engage in any conduct that may jeopardise the fair and proper conduct of the Refer a Friend Program;
• act in a disruptive, annoying, threatening, abusive or harassing manner;
• do anything that may diminish the good name or reputation of Nectr or any of its related entities or contractors;
• breach any law in connection with the Refer a Friend Program or your participation in the program; or
• behave in a way that is otherwise inappropriate.

4.4 Program disruption

Nectr is not liable for referrals or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted (other than due to Nectr’s negligence), nor if the Refer a Friend Program cannot run as planned for any reason beyond Nectr’s control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure.

4.5 Transfer and exchange

Referral Rewards cannot be transferred or exchanged. The Referral Rewards include any applicable GST.

4.6 Currency

Any reference to $ or dollars in connection with the Refer a Friend Program is to Australian dollars.

4.7 Tax

Nectr is not responsible for any tax implications arising from you receiving a Referral Reward. You should seek independent financial advice. If for GST purposes this Refer a Friend Program results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

4.8 Amendments

Nectr may amend these terms and conditions from time to time, provided that the amendments do not cause unreasonable financial or other detriment to customers. The amended terms and conditions will apply from the time they are posted on the Nectr website or otherwise notified to customers.

4.9 Termination

Nectr may terminate the Refer a Friend Program by notifying customers on the Nectr website or otherwise, provided that Nectr provides sufficient notice so that the termination does not cause unreasonable financial or other detriment to customers.

4.10 Governing law

These terms and conditions are governed by the laws of New South Wales.

4.11 Date

This version of these terms and conditions is dated 05^th August 2026.