Understand your energy plans
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Understanding energy plans

Take charge of your energy choices with our guide to understanding your plans.

How your electricity rates are determined

Wholesale costs

The costs of purchasing electricity from wholesale markets.

Network costs

The costs of managing and maintaining the network of poles and wires that transfers electricity to your property.

Environmental costs

The costs of complying with important environmental initiatives, such as meeting the Renewable Energy Target (RET) and developing small scale solar schemes.

Retailer costs

Our costs for looking after our customers, including managing customer data and billing services, developing tools like the Nectr app, and running our award-winning customer care team.

Goods and services tax (GST)

Always included in the price.

How to evaluate energy plans

You can achieve long-term savings by realising how your energy costs are determined.

Get to know our rates

Understand how electricity prices are determined.

Other fees and charges

Check for any connection or additional expenses.

Prices for your area

Find your rates and choose a plan to suit you.

Peak and off-peak electricity usage rates explained

Your energy bill is comprised of fixed and variable charges.

The fixed charge

The fixed charge (also known as the daily supply charge) will stay the same, regardless of how much energy you use.

Variable charges

Variable charges reflect the amount of electricity you consume. The rate that you are charged depends on your tariff set-up.

Tariffs

A tariff refers to the variable rate that you are charged for the electricity you use. It could, for example, mean that you are charged different rates depending on the time of day, or day of the week, that electricity is being used.

Single rate tariff

With a single rate tariff, usage charges will be applied at the same flat rate for all electricity used.

Time of use tariff

A time of use tariff means that you are charged different prices for electricity, at two different times of the day: peak times and off-peak times.

Peak times

Peak times describe the time of day when demand on the grid is highest. This is usually weekday afternoons and evenings, however these time periods may vary depending on where you live. You may be eligible for a time of use tariff, but this will depend on the type of meter you have, and the area in which you live.

Controlled load

With a controlled load (also known as a two-rate tariff), if you have one or more large appliances (such as hot water storage systems or pool pumps), you can nominate to have them metered separately at a lower rate than the rest of your property, while setting the specific times that electricity is supplied to them.

Feed-in tariff

If you have solar power, the feed-in tariff is a credit paid for each kWh of electricity produced from your solar panels, that is exported back into the grid.

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